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 The e-Newsletter for Tourism Destination Professionals September 2006 | Issue 13
Brand Watch e-Business Diary Dates
Research & Reports International Key Articles
A massive increase in travel demand is expected. Photo © 2006 Jupiterimages Corporation. e-BUSINESS NEWS: The online travel market in India is expected to quadruple in just two years, resulting in a massive increase in travel demand, according to research undertaken recently by PhoCusWright. The market is currently valued at nearly US$14 billion...
Destinations are welcoming user-generated content. Photo © 2006 Jupiterimages Corporation. KEY ARTICLE: Until recently, the role of destination brochure copywriter was a sacred one, but now destinations are opening up the floodgates and actively harnessing the power of user-generated content in an effort to stimulate travel demand.
Is the printed tourism brochure obsolete? Photo © 2006 Jupiterimages Corporation.RESEARCH & REPORTS: The printed tourism brochure... Obsolete? Or here to stay? New research from the CTC looks at ways in which the effectiveness of printed material can be evaluated and how key messages need to be adapted for both media.

Welcome

Roger CarterWelcome to this new look edition of Destination World. You'll notice that we've added new features, such as the navigation panel above, to make it easier for you to access the information that's most relevant to you.

We know, from the positive feedback and ongoing encouragement we receive, that this e-newsletter is already providing destination professionals worldwide with a valuable source of information, ideas and specialist knowledge. But we need your help to make Destination World even better in the future, so please let me have your comments (both positive or negative!) and ideas and content for articles, interviews, special features. Most importantly, do please let me know what would you most like us to cover in future editions.

Roger Carter
Managing Editor

Research and Reports - What's New?

The New Digital Divide, or how the new generation of digital consumers are transforming mass communication, is the subject of a new study by Universal McCann.

The report highlights changes in both consumer expectations and marketplace dynamics and explores digital communication services, user-generated content, blogs, podcasting, peer-to-peer and social networks, among others. It also examines the differences in consumer habits of younger and older consumers and identifies specific marketing implications for each segment.

A PDF version of the report can be downloaded from the Universal McCann website.

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A new report published in the Canadian Tourism Commission (CTC) magazine, Tourism, asks the question... what can be expected from the tourism bubble in the next few years?

The report identifies the major influential factors that will affect tourism supply and demand throughout the rest of this decade, such as threats to security, rising oil prices, increased wealth, etc. The report was prepared by the Tourism Intelligence Network of the ESG-UQAM Chair in Tourism.

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Another recent publication from the Canadian Tourism Commission (CTC) takes a look at the effectiveness of the traditional tourism brochure. Despite suggestions that print will soon be obsolete thanks to the immediacy of the internet, it seems as though the brochure is here to stay.

Brochures will continue to play a key role in travellers’ decision-making. Photo © 2006 Jupiterimages Corporation.The report looks at ways in which the effectiveness of printed material can be evaluated and how key messages need to be adapted for both media. It also suggests that brochures play a greater role than the internet in influencing the decision of travellers who have already left home.

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Online travel markets are at various stages of development, according to a new report by eMarketer. Online Travel Worldwide: A Mosaic of Separate Markets suggests that, in the USA, the world's largest market, growth is strong, but slowing. Europe, less than half the size of the US market, still has some growth potential. But in the Asia-Pacific region, China and India are on the way to becoming market powerhouses.

A summary of findings and a list of contents are on the eMarketer website, where the full report can be bought online for US$695.

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The Top 10 Success Secrets of E-mail Marketing are revealed in a free report from Right Now Technologies. Hints and tips, such as how to build your initial list and how often to mail out, are covered in depth, along with a useful analysis of html versus text and the multimedia options that are available. The report can be downloaded from the RNT website.

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A free paper from Omniture - Seven Advanced Steps to Effective Search Marketing - offers an insight into cost effective ways of building your brand online and generating more traffic. The steps include refining key word bids, optimising ad copy and monitoring against click fraud.

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With the growing surge in global air traffic, maintaining safety and security in the face of rising costs is becoming the aviation industry's greatest challenge, according to last month's edition of Issues and Trends, the bi-monthly newsletter from the Pacific Asia Travel Association (PATA) .

Open skies: Safe, but at what price? Photo © 2006 Jupiterimages Corporation.The article, Open Skies: Safe, But at What Price? takes a look at aviation growth and global strategies for safety and security. The report is free to PATA members.

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The Holiday 2030 Report launched earlier this month by Halifax Travel Insurance, suggests that, in less than 25 years, climate change will have a radical impact on the global travel industry. A summary of the findings can be viewed on the HBOS website.

Key Articles

Destinations:
Harnessing the power of user-generated content


Until recently, the role of destination brochure copywriter was a sacred one. Only those with a passion for descriptive text and an in-depth knowledge of the destination could be trusted to pen the words that might - just might - transform a reader into a visitor.

Visitors are encouraged to post reviews of destinations for others to read. Photo © 2006 Jupiterimages Corporation.But now, it seems, things are changing. Instead of cropping select phrases from visitor surveys or thank you letters, destinations and travel providers are opening up the floodgates and actively encouraging visitors to post comments on e-notice boards, take part in online debates with other actual or potential visitors, upload their holiday photos for others to enjoy... they're even linking to personal web diaries (blogs) in an effort to stimulate travel demand.

John Bray, in his article Suppliers, Intermediaries Tear Down the Walled Garden of Content and Let Users Inside (PhoCusWright, August newsletter FYI) suggests that a destination's innate fear of an occasional bad review has now diminished in the light of the potential advantages to be gained through the harnessing of user-generated content: 'Perhaps sensing that finger-in-the-dike approaches are no longer satisfactory, savvy marketers at several providers are beginning to leverage user-generated content to actually stimulate travel demand, as well as to tear down their 'walled gardens' in order to simplify the laborious, painstaking task of content management.'

It's not just destinations that are embracing this new approach. TripAdvisor describes itself as the 'largest site for unbiased travel reviews' and exhorts travellers to 'read the truth, then go'. The Yahoo! Trip Planner encourages readers to answer other travellers' questions and a host of other sites are rushing to provide the same level of user involvement.

Bray continues: 'A wave of dynamic travel sites have emerged that take full advantage of new models of collaboration for trip planning. These providers have embraced, without wielding control over user-generated content, a sense of belonging; at the same time they attempt diminish their own content-management challenge.'

User-generated content can provide travellers with information for their trip. Photo © 2006 Jupiterimages Corporation. Tourism British Columbia has recently launched a TBC-managed site offering visitors 'travel tips and advice you won't find in any guidebook, direct from the BC's tourist industry'. Although much of the site content is provided by tourism staff, the community blog section enjoys a prominent position.

The Canadian Tourism Commission (CTC) in its TOURISM Magazine Online, offers an explanation for this change in focus: 'There is no denying that the use of blogs - online personal spaces or websites - is roaring into the mainstream. As the mother of invention, necessity has driven marketing to quickly adapt to the new online communities that form through blog networks.'

Destination Brand Watch

New Zealand has beaten Thailand and Australia to the coveted first place in the annual Conde Nast Traveler Magazine Awards. The results were announced earlier this month and are the result of a vote from more than thirty thousand readers of the magazine. New Zealand was named top country with a score of 97.33 (out of a possible 100), followed by Thailand (94.44) and Australia (93.32).

New Zealand was voted best country in the Conde Nast Traveler Magazine Awards. Photo © 2006 Jupiterimages Corporation.Tourism New Zealand Chief Executive George Hickton says the award is a symbol of the success of New Zealand's positioning as a quality destination. 'New Zealand is now a regular feature in the lists of the most prestigious magazines in the world. We are still a small player on the world 'tourism stage', but by consistently appearing in these sorts of reader votes, we are showing that our tourism offering matches up, or exceeds, the best that the world has to offer.'

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Australia's controversial campaign, 'So Where the Bloody Hell Are You?', may now have been successfully rolled out to all of the country's key international markets, but it has continued to create a few ripples along the way, with industry experts suggesting that the strapline does not translate well into some languages.

Despite this, since the launch of the campaign, around 800,000 people in nearly 200 countries have downloaded and played the ad online, with Tourism Australia suggesting this equates to more than three million online viewers. Plus nearly 200 million people from around the world have viewed the campaign through TV, print, cinema or online.

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Beyond Words is the basis of a new campaign from the Singapore Tourism Board (STB) which aims to illustrate the scope of the country's tourism product through personal experiences. The TV and print ads invite visitors to take home memories as souvenirs.

Commenting on the strategic approach behind the new campaign, Mr Ken Low, Assistant Chief Executive (Brand and Communications) at STB, said: 'The key objective is to evolve the expression of the Uniquely Singapore brand in a way that would further differentiate Singapore and enhance our global brand positioning, while being flexible to allow the brand to permeate all aspects of our tourism offerings.'

Dates for Your Diary

The 2nd Executive Summit of the European Travel Commission (ETC) focusses on the key themes of e-marketing, market intelligence and operational excellence within Europe's tourism industry. More information from the ETC website. The event will take place in Malta on the 4th October.

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Now in its tenth year, the EyeForTravel Travel Distribution Summit USA 2006 offers a mix of seminars, panel debates and presentations from senior level travel executives. This year's summit will be held 4th - 5th October in Chicago, USA.

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Case study presentations and fresh analysis from leading travel company representatives are on offer at the Revenue Management and Pricing in Travel 2006 event which will be held in Chicago, USA on the 4th - 5th October. More information is available on the EyeForTravel website.

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The Caribbean region's premier caucus of tourism decision-makers is now in its 29th year. The Annual Caribbean Tourism Conference will be held in the Bahamas from the 22nd to 26th October and will host more than 600 industry representatives.

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India, one of the world's fastest growing markets, is the focus of the EyeForTravel Travel Distribution India 2006, to be held in New Delhi, India, on the 25th and 26th October.

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The World Travel Market, ExCel, London. Photo kindly supplied by the World Travel Market. Staged annually in London at a single venue, the World Travel Market is a unique business to business exhibition, offering the global travel trade a chance to meet, network, negotiate and inform. The event will be held from the 6th to 9th November.

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TOURCOM, the Eastern Europe and Central Asia conference on strategic communications in tourism, will be held in Georgia (16th - 17th November). TOURCOM is an integral part of UNWTO's global efforts to strengthen the communication capacity of National Tourism Administrations (NTAs) and their relations with the media.

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Ljubljana in Slovenia will be the venue for ENTER 2007, the 14th annual conference organised by IFITT, the International Federation for IT and Travel and Tourism. The forum will bring together leading industry practitioners, researchers and destination managers to discuss new and emerging technologies and business solutions.

© Destination World 2006

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